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Conversation, Voice & Customer Experience

ThinkVoice Call Analytics Platform

Analyzes calls in seconds to produce summaries, sentiment analysis, and agent performance scores.

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Who it's for
Customer ServiceCall CenterFinanceTelecomInsurance

What you gain

Strengthens customer experience and revenue-focused processes.

Turns data into actionable insights.

Enables processes to run faster and more consistently.

What is it?

ThinkVoice Call Analytics Platform is a platform that analyzes customer service conversations with AI. It provides automatic summaries, sentiment analysis, satisfaction scoring, and agent performance measurement.

Core capabilities

  • AI-powered voice and call automation
  • Testing, quality, and performance management

Use cases

  • Call greeting and routing
  • Appointment and notification calls
  • Call quality and performance analysis

Target audience

Customer ServiceCall CenterFinanceTelecomInsurance

Product description

A platform that analyzes customer service conversations with AI. It provides automatic summaries, sentiment analysis, satisfaction scoring, and agent performance measurement.

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